Frequently Asked Questions

1. I (or participants) do not receive email from datumprikker.nl.
2. Do I have to register first before I can start to plan an event?
3. I am trying to register but I get the message that my email address is already being used. However I haven't registered before.
4. Is it possible to add a participant or date after the appointment is added?
5. Will a participant also be invited when added to the appointment at a later time?
6. How do I send participants a reminder or other messages related to the appointment?
7. When will an email be sent to the participants of an event?
8. How will I as the organiser be notified of my appointment?
9. As an organiser can I enter/modify the availability of participants?
10. Is it possible to cancel an appointment?
11. Is it possible to set more final dates, schedule participants or to determine the attendance?
12. How are the availability percentages calculated?
13. How long does an event remain if i don't delete it?
14. I have a question or remark about datumprikker.nl. How can I contact datumprikker.nl?

1. I (or participants) do not receive email from datumprikker.nl.

   This is often the result of a spam filter, blocking the email and/or moving it to a spamfolder. It is also possible that the email address is incorrect or no longer exists.
   
   You can use the following steps to see if you can solve the problem. If you have made an adjustment, you can send an extra message to check if the email will arrive.
   
   
   • Check your spam folder or mailbox with unwanted emails.
   • Make sure your email address or that of the participant is correct.
   • Are you using Live/Hotmail? Please log in to Live/Hotmail and right click on 'Options' followed by 'More Options'. Then click on 'Safe and Blocked Senders' and then 'Blocked Senders'. If the email address service@datumprikker.nl is listed, please remove it from the list.
   • If participants have the same domain name in the email address (e.g. the domain name of a company), it is plausible that the spam filter of the company is preventing the email from being delivered. In this case, please contact the IT department of the company and provide the address service@datumprikker.nl as 'safe address'.
   If you have gone through all steps mentioned above, sent an extra message and still have not received an email. Please contact us via the link in the footer.

2. Do I have to register first before I can start to plan an event?

   No, you can start right away and plan an event. Click on 'create now', enter you personal details and you can proceed with planning the event.

3. I am trying to register but I get the message that my email address is already being used. However I haven't registered before.

   Your account was probably created in the past in order to be able to respond to an invitation. You can set a new password by clicking the link 'Lost password' on the frontpage.

4. Is it possible to add a participant or date after the appointment is added?

   Yes, as long as the appointment isn't completed. Click on the button 'Change' at the bottom of the appointment overview. Then you can go throug the tabs and and add the participant and/or date. Please click 'Save' to save the changes.

5. Will a participant also be invited when added to the appointment at a later time?

   Yes, when a new participant is added to an existing appointment the participant will recieve an invitation by email. In addition it is also possible to send notifications of changes in the appointment to all participants.

6. How do I send participants a reminder or other messages related to the appointment?

   In the appointment overview click on 'additional message'.
   Here you can select the participants and send a reminder or other message

7. When will an email be sent to the participants of an event?

   This will be when the organiser:
   
   • creates an event and chooses to send the invitations;
   • changes an event and chooses to notify the participants;
   • chooses to send a notification to selected participants;
   • modifies the availability of a participant;
   • selects the final date;
   • cancels the meeting.

8. How will I as the organiser be notified of my appointment?

   You will be notified by email when
   • a participant submits a response (and you have enabled notifications);
   • all participant have replied;

9. As an organiser can I enter/modify the availability of participants?

   Yes, in the appointment overview click on the name of the participant. When you modify the availability the concerning participant will be notified by email.

10. Is it possible to cancel an appointment?

    Yes, in the appointment overview click 'Cancel appointment. Here you can also provide a motivation and confirm the cancelation. All participants will be notified by email.

11. Is it possible to set more final dates, schedule participants or to determine the attendance?

    Yes, that's possible. When creating the appointment, select the type schedule to set multiple dates or to plan participants. You can choose the type registration to determine (and limit) the attendance.

12. How are the availability percentages calculated?

    The availability percentage is calculated by the amount of users and their availability.
    
    
    • 'yes' counts as 100%
    • 'rather not' counts as 50%
    • 'unknown' counts as 25%
    • 'no' counts as 0%

13. How long does an event remain if i don't delete it?

    Appointments will be automatically deleted two weeks after the last date of the appointment.

14. I have a question or remark about datumprikker.nl. How can I contact datumprikker.nl?

    You can you use the contact page by clicking the contact link in the footer.